My stats are incorrect, how can I correct them?

Adam Smith -

If you are missing stats from an entire day it is likely that you have multiple RFID access cards and multiple customer accounts at Whistler Blackcomb. Grab all the RFID access cards you have, navigate to the settings page and make sure you add all the pass numbers or access cards to your profile.

If you are missing 1 scan from a day it is likely that the RFID Gate did not pick up your scan. Please ensure that each time you pass through a gate the light turns green. There is no way to manually add lift rides in WB+ as there is no way we can verify what a member is adding.

On occasion RFID gates may not be able to scan your pass due to data signal loss, bad scans, weather etc. If this is the case we suggest you visit other lifts on the mountain to continue your goal/challenge/adventure.

If you are still having trouble please contact our WB+ administrator at

Ensure you wear your access card in an EMPTY pocket on your left hand side. When you pass through a gate make sure the light turns green. That way you know your pass has been read.

  • Do not carry any electronic devices in the same location as your card as this will interfere with the scan process.
  • Ensure that there is no foil (gum wrapper, candy bar wrappers) close to the pass
  • Ensure no credit cards are near your card.

If you get out of the Village or Excalibur Gondola at the mid station ensure that you pass through the exit sensor and get a green light.

*Note that Franz’s Chair and our magic carpets do not have RFID gates. No stats will be accumulated for riding these lifts.

While steps/logic have been taken to attempt to provide the most accurate scan/stat information, we cannot guarantee 100% accuracy - therefore WB+ cannot be used for anything other than recreational use.

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